Privacy Policy

Information We Collect

Information Provided by Users

When you register an account or interact with our platform, we may collect information that you provide directly. This can include details such as your name, email address, date of birth, and contact information. Additional information may be collected when you complete transactions, participate in promotions, or communicate with our customer support team.

During the use of our gaming services, you may also supply preferences, feedback, or other details that help us deliver a more tailored experience. We only request information that is reasonably necessary to provide our services and comply with our operational requirements.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you access our website or play our games. This can include your IP address, browser type, device information, operating system, and pages visited. We may also record gameplay activity, session duration, and general patterns of behaviour on the platform.

This information helps us understand how our services are used, maintain functionality, and identify potential issues that require attention.

How Information Is Used

Information we collect is used to create and manage your account, process deposits and withdrawals, and deliver the gaming services you request. We may also use it to personalise your experience, such as recommending games based on past activity or providing relevant promotions.

Additional uses include communicating important updates, responding to enquiries, analysing platform performance, and improving our overall offerings. We aim to use data in ways that enhance user satisfaction while maintaining appropriate safeguards.

In some cases, information may be used to ensure compliance with legal and regulatory obligations, prevent fraud, and protect the integrity of our gaming environment.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These parties may assist with payment processing, website hosting, customer support, marketing activities, and technical maintenance. We take steps to ensure such third parties maintain appropriate levels of protection for any data they receive.

We may also disclose information if required by law, in response to valid legal processes, or to protect the rights, property, or safety of 21bit Casino, our users, or the public. Apart from these situations, we do not sell or rent personal information to unrelated third parties.

Cookies and Similar Technologies

Our website and services use cookies and similar technologies to enable certain functions, remember your preferences, and analyse site traffic. These tools help us maintain your logged-in status, personalise content, and improve the overall user experience.

You can adjust your browser settings to manage or block cookies, although doing so may affect how some parts of our platform function. We do not use these technologies in ways that go beyond standard online practices for casino websites.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy or as needed to meet legal and regulatory obligations. Once information is no longer necessary, we take steps to securely delete or anonymise it.

The exact length of time information is kept can vary depending on the type of data and the reasons it was collected. We regularly review our retention practices to ensure they remain appropriate.

Data Security

We implement reasonable administrative, technical, and physical measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. This includes secure servers, encryption where appropriate, and controlled access to data.

While we strive to maintain strong security, no system can guarantee absolute protection. Users are encouraged to use strong passwords and keep their account details confidential.

User Privacy Requests

You may contact us regarding your personal information, including requests to access, correct, or delete data we hold about you. We will respond to such requests within a reasonable timeframe and in accordance with applicable requirements.

To make a privacy-related request, please reach out to our customer support team through the channels provided on our website. We may need to verify your identity before processing certain requests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. The latest version will always be posted on this page with the effective date clearly indicated.

We encourage you to review this policy periodically so that you remain informed about how your information is handled. Continued use of our services after changes have been posted indicates acceptance of the updated terms.